Field Service Monitoring System for Electric Distributors‘ Third Party Contractors
Keywords:
Field service monitoring, Android application, Google cloud messaging, job order assignment.Abstract
Field service work requires service organizations
to have a fast and reliable way of assigning and monitoring field service job orders. The nature of such business often requires employees to be in the field and capabilities such as location mapping and task assignment notification would greatly assist
them in performing their work. This paper highlights the importance of mobility and data accessibility in field service work. With the use of the online Field Service Monitoring System and Mobile Application, field service organizations, such as Third Party Contractors of Electric Distributors, can now assign job orders remotely to their employees in the field, providing all the crucial information for performing specific field service task. The online system sends job request notification straight to each Field Service Employee mobile device, allowing a faster way of communicating job responsibilities. The Mobile Application on the other hand provides a portable online access to each job order details.
Information such as structure standards, and material list would assist in ensuring the quality of work. Through the use of the Field Service Monitoring System, managers are able to assess which employee fits the job requirement by using customer feedback while field employees can respond to job request faster,are provided with more accurate and up to date information and location mapping together with portable tools in order to show the quality of their work ensuring high quality service.
Downloads
Downloads
Published
Issue
Section
License
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
