Automated Call Receiving and Forwarding Mechanism for Supporting Integrated Disaster Management System
Keywords:
Disaster management, landslide, call routing algorithm, software, web based application.Abstract
Disasters have caused great loss of lives and
economic loss besides disruption of services and infrastructure.
In any case of a disaster, prolonged arrival of relevant agencies
such as the rescue teams means delayed commencement of all
restoration work that should be done after the incident. This
prolonged arrival is one of the factors that delay in alerting the
relevant agencies for them to commence in action. Currently in
Malaysia, the call receiving and forwarding procedure is
handled by MERS99 with human intervention, i.e telephone
operators. This research proposed an algorithm which able to
receive a call and identify the relevant agencies to be directed to
the event based once the GPS location of the mobile user who
made the report. Thus, human intervention in the current
procedures is being minimized. The efficiency of the algorithm
is evaluated by comparing the response time of the current
procedures with the implementation of the algorithm in the
proposed prototype. Based on the evaluation, it is shown that
the proposed algorithm are able to shorten the length of time
between and incident happens and relevant agencies being
dispatched to the event
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