An Efficient Network Monitoring and Management System
Keywords:
Network Monitoring, Ticketing System, Reporting Back System, Nagios, RT.Abstract
Large organizations always require fast and
efficient network monitoring system which reports to the
network administrator as soon as a network problem arises.
This paper presents an effective and automatic network
monitoring system that continuously monitor all the network
switches and inform the administrator by email or sms when
any of the network switch goes down. This system also point
out problem location in the network topology and its effect on
the rest of the network. Such network monitoring system uses
smart interaction of Request Tracker (RT) and Nagios
softwares in linux environment. The network topology is built
in Nagios which continuously monitor all of the network nodes
based on the services defined for them. Nagios generates a
notification as soon as a network node goes down and sends it
to the RT software. This notification will generate a ticket in
RT database with problematic node information and its effect
on the rest of the network. The RT software is configured to
send the ticket by email and sms to the network administrator
as soon as it is created. If the administrator is busy at the
moment and does not resolve the ticket within an hour, the
same ticket is automatically sent to the second network
responsible person depending upon the priority defined. Thus,
all persons in the priority list are informed one by one until the
ticket is resolved.
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